Browsing Research Articles by Subject "Business process management"

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    • Business process management and service delivery; a case of Uganda’s public entities 

      Kamukama, Nixon; Tumwine, Sulait; Opiso, Julius; Nkundabanyanga, Stephen Korutaro (World Journal of Entrepreneurship, Management and Sustainable Development, 2015)
      Purpose: The purpose of this paper is to test empirically a variety of hypotheses related to business process management (BPM) and service delivery within public entities and contracting companies in Uganda. Design/me ...